What is business instant messaging software?Įxternally, messaging software allows your business to converse with customers by desktop or mobile device.
With our world evolving at record speed, secure instant messaging apps for businesses are on the rise-improving external customer service, internal communication, workflows, and employee retention. Not to mention, the workplace continues to expand beyond 4 walls, with 71% of employees working from home most or all of the time as a result of the pandemic and 25% of all professional jobs expected to remain fully remote by the close of 2022. More than half of office workers (54%) say their coworkers are their top reason for job satisfaction-which ranks above the work itself (42%) and even salary (40%). Internally, connected teams are more productive- and happier. Live chat has become the leading digital contact method: 42% of online customers prefer instant messaging for business matters, compared to those who prefer email (29%) or social media (16%).
If you’re not using instant messaging platforms for your business yet, there’s no better time than the present to make the shift.
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